Support Update

We apologize for the inconvenience and appreciate your patience.

We have identified that some app issues may be caused by old saved login/session data inside the app. You do not need to delete the app.

Please follow these steps:

1. Open the app you are using.
2. Delete/remove your saved playlist or login from the app.
3. Clear the app cache if your device gives you that option.
4. Re-add your login information exactly as provided.
5. Log back in and allow the app to reload fully.

After completing these steps, the app should refresh your account properly and allow you to connect again.

If you are still having trouble after doing this, please reply to this message so we can assist you further.

VPN Connection Tip

During our testing, we found that disabling the VPN resolved the connection issue in some cases.

You may want to try turning your VPN off temporarily and then reconnecting to the app to see if it improves the connection.