Frequently Asked Questions

Yes. We offer a 24-hour free trial so you can try the service before you commit. The trial is available once per customer. Contact us to request yours.

Just a high-speed internet connection and a device to watch on. Download the TVS Hub app, enter your credentials, and you're live.

We recommend at least 15 Mbps for a smooth experience. Many customers get by with speeds as low as 7–12 Mbps, but 15 Mbps or higher will give you the best picture quality with no buffering.

TVS Hub — our recommended app — runs on Windows, Linux, and Android TV boxes. Mac support is coming soon. TVStreams also works with any Xtream Codes compatible player, including TiviMate, IPTV Smarters, GSE Smart IPTV, Kodi, XCIPTV, and many others.

Not at all. TVS Hub is our recommended app and the easiest way to get started, but TVStreams works with any Xtream Codes compatible player. Popular alternatives include TiviMate, IPTV Smarters, GSE Smart IPTV, Kodi, XCIPTV, and many others.

Yes. The Fire Stick runs Android, so any of the compatible apps — including TVS Hub — can be sideloaded and used with your TVStreams subscription.

No. Roku does not support the apps that TVStreams requires. If you have a Roku, you would need a different device such as an Android TV box, Fire Stick, or a phone or tablet.

Yes. MAG boxes are compatible. Just mention it when you order and we will make sure your credentials are set up correctly for your device.

We accept Interac e-Transfer only. Prices are in Canadian funds. Visit the Order page for full details.

No contracts. Pay for the period you want and renew when you're ready. You can cancel any time by simply not renewing.

The same way you ordered — send an Interac e-Transfer with your name, email address, and the plan you want. Renewing early doesn't forfeit any remaining time; your new period starts from where your current one ends.

Yes — the credentials are yours to use as you wish.

Yes — TVStreams works anywhere in the world as long as you have a high-speed internet connection.

Occasional freezing can be caused by your internet connection, local network congestion, or a temporary issue with the channel's feed source. Try restarting your app or switching to a different channel and back. If a specific channel is consistently down, contact us and we will look into it. You can also check the service status page for any known issues.